Privacy Policy


The Music Development Program

Privacy Policy

(January 17, 2013)


Our Commitment

The Royal Conservatory of America Corporation (the Corporation) is committed to respecting and protecting your privacy. We value you, and give you our assurance that we are committed to upholding the trust you’ve placed in us as one of North America’s oldest and largest cultural institutions. The Privacy Policy (“Policy”) outlines the collection, use, retention, management and disclosure of your personal information. Please note that “personal information” means any information about an identifiable individual, such as name, home address, home phone and fax numbers, email address, birth date, age, proof of age, and credit card information.

This privacy policy does not apply to any websites other than, including websites linked from (e.g. Facebook, Twitter, and YouTube). You are encouraged to read the privacy policies on other sites and the privacy policies put in place by other e-mail senders for information concerning their privacy practices.

Please note that by visiting the Music Development Program’s website and/or by providing personal information on the website, you accept the terms and practices described in this Policy. The Corporation will keep this Policy up to date to ensure that it is relevant and remains current with changing laws, regulations and technologies. Please review this Policy in its entirety and revisit it for changes periodically. If we change the Policy in a material way, we will provide appropriate notice to you.


Privacy Principles

Accountability.  The Royal Conservatory of America Corporation is responsible for personal information under its control.

Identifying Purposes.The Corporation collects personal information primarily to register and communicate with teachers, parents of students, assessment students and other interested customers. This personal information may also be used to keep you informed of program developments, upcoming events and special offers, other events and occasional fundraising opportunities in support of the Corporation. The Royal Conservatory of America Corporation may also occasionally contact you to conduct market research or surveys in an effort to continually improve our product and service offerings. However, it will be your choice as to whether to participate in any market research or survey. The Corporation may present offers in conjunction with other arts or cultural organizations if deemed to be of value to the Music Development Program community. Personal information may be used in the collection and/or enforcement of payment assessment fees to the Music Development Program. The Corporation does not engage in list exchanges, or allow personal information collected by the Corporation to be provided to any other organization.

The Royal Conservatory of America Corporation also uses personal information for its risk management and related purposes. Personal information may be disclosed for certain emergency and other purposes as permitted and/or required by applicable laws.

At any time, you may ask the Corporation to stop sending you email and/or other information by contacting us at, and any unsolicited email we send to you will tell you how to decline further unsolicited email.

Like many other websites, the Music Development Program website automatically collects certain non-identifying information regarding website users. We use common Internet tracking tools associated with standard Internet protocols and web-based systems. This information is typically stored in log files. Log files are transaction records maintained by web servers and used for recording and reporting information, such as: service provider IP addresses, browser versions, referring websites, search terms used, average number of web pages requested, most visited web pages, average duration of visit, peak traffic times and total visitor traffic. This aggregated information does not identify you and thus does not constitute personal information. We use aggregated information gathered from your visit for website and system administration purposes in order to help the management of our systems and to better serve our users.

The website may use “cookies”, a technology that installs information on a website user’s computer to permit the website to recognize future visits using that computer. A cookie is generally used to enhance your browsing experience. Cookies do not give the Corporation access to any data or software on your hard drive. You can choose to set your browser to detect and reject cookies, to accept cookies from all sites, or to prompt you whenever a site wants to send you a cookie. Check your browser’s “Help” files to learn how to do this. If you choose to refuse cookies, you may not be able to access some of the interactive features on our website and moving around the web site could be much slower.

Consent. By submitting personal information to the Corporation, teachers, parents of students, assessment students and other interested customers consent to the use, retention and disclosure of personal information we collect in accordance with this Policy. The Corporation will only use your personal information for the original purpose for which it was collected, and any new use of that information is subject to your consent. How we obtain your consent will depend on the circumstances and sensitivity of the information collected. For sensitive information, such as credit card information, your express consent to the use of such information will be requested. For certain uses of less-sensitive personal information, consent may be implied, or an “opt-out” method of consent may be used. If at any time you would like to be removed from our mailing lists, please contact us by e-mail at

Limiting Collection. The collection of personal information is limited to that which is necessary for the purposes identified. Personal information is collected by fair and lawful means.

We do not knowingly collect any personal information from children under the age of 13. Any portion of the Music Development Program website intended for children under 13 will not request any personal information. In the event that we learn that we have inadvertently gathered personal information from children under the age of 13, we will take reasonable measures to promptly erase such information from our records.

Limiting Uses, Disclosure & Retention of Personal Information. We will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information will be retained only as long as required for the purposes identified in this Policy and/or at the point of collection.

Accuracy. The Corporation attempts to ensure that personal information is as accurate, complete and up-to-date as is necessary for the purposes for which it is being used. Please notify us of any change to your personal information by contacting us by e-mail at

Safeguarding Information. Personal information is safeguarded by the Corporation through technological and other security safeguards appropriate to the sensitivity of the information.

Purchasing On-line. The Corporation has contracts with third-party, on-line transaction specialists, through which your credit card information is secured. Encryption technology is used to ensure the safe collection and transfer of sensitive credit card information. Your personal credit card number is submitted to these on-line transaction specialists and not to the Corporation. We direct all such third-party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on our behalf.

Openness. This Policy, as amended from time to time, will be available on the Music Development Program website, or in printed form upon request.

Links to Other Sites. The website may contain links to other websites. The Corporation is not responsible for the privacy practices or the content of these other websites and they are not subject to this Policy. The Corporation has no responsibility or liability for your use of any such website.

Individual Access. Upon request, The Royal Conservatory of America Corporation will provide you with information on the existence, use and disclosure of your personal information. You may verify the accuracy and completeness of your information, and have it amended as appropriate by contacting us at

Contact & Compliance. If you have any questions, concerns or complaints about privacy or in connection with this Policy, or if you would like to withdraw your consent to the use of your personal information, please contact the Privacy Officer by e-mail at The Royal Conservatory Music Development Program Corporation’s hours of operation are Monday to Friday, 9 a.m. to 5 p.m. (Eastern Time). Notwithstanding any withdrawal of consent, the Corporation will still be permitted to collect, retain, use and disclose personal information in order to collect payments of amounts owing to us and for its risk management and related purposes.